:root{--color-primary: #2563eb;--color-primary-hover: #1d4ed8;--color-primary-light: #dbeafe;--color-success: #16a34a;--color-success-light: #dcfce7;--color-warning: #f59e0b;--color-warning-light: #fef3c7;--color-danger: #dc2626;--color-danger-light: #fee2e2;--color-info: #0891b2;--color-info-light: #cffafe;--sidebar-bg: #111827;--sidebar-text: #d1d5db;--sidebar-active: #2563eb;--sidebar-hover: #1f2937;--sidebar-width: 240px;--bg-primary: #f8fafc;--bg-white: #ffffff;--bg-hover: #f1f5f9;--text-primary: #1e293b;--text-secondary: #64748b;--text-muted: #94a3b8;--border-color: #e2e8f0;--border-radius: 8px;--border-radius-sm: 4px;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1);--font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", sans-serif;--font-mono: "SF Mono", "Fira Code", monospace}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:var(--font-sans);background:var(--bg-primary);color:var(--text-primary);line-height:1.5}a{color:var(--color-primary);text-decoration:none}a:hover{text-decoration:underline}.layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--sidebar-bg);color:var(--sidebar-text);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100;overflow-y:auto}.sidebar-brand{padding:20px 20px 16px;border-bottom:1px solid rgba(255,255,255,.08)}.sidebar-brand h1{font-size:20px;font-weight:700;color:#fff;letter-spacing:-.3px}.sidebar-subtitle{font-size:11px;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);margin-top:2px;display:block}.sidebar-nav{flex:1;padding:12px 8px;display:flex;flex-direction:column;gap:2px}.nav-link{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:6px;color:var(--sidebar-text);font-size:13px;font-weight:500;transition:background .15s,color .15s;text-decoration:none}.nav-link:hover{background:var(--sidebar-hover);color:#fff;text-decoration:none}.nav-link.active{background:var(--sidebar-active);color:#fff}.nav-icon{font-size:16px;width:20px;text-align:center;flex-shrink:0}.sidebar-footer{padding:16px;border-top:1px solid rgba(255,255,255,.08)}.user-info{display:flex;align-items:center;gap:10px;margin-bottom:10px}.user-avatar{width:32px;height:32px;border-radius:50%;background:var(--color-primary);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:13px;flex-shrink:0}.user-details{overflow:hidden}.user-name{font-size:13px;font-weight:600;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role{font-size:11px;color:var(--text-muted);text-transform:capitalize}.btn-logout{width:100%;padding:7px;border:1px solid rgba(255,255,255,.15);border-radius:6px;background:transparent;color:var(--sidebar-text);font-size:12px;cursor:pointer;transition:background .15s}.btn-logout:hover{background:#ffffff14;color:#fff}.main-content{flex:1;margin-left:var(--sidebar-width);min-height:100vh}.content-wrapper{padding:24px 32px;max-width:1280px}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#1e293b,#0f172a);padding:20px}.login-card{background:var(--bg-white);border-radius:12px;box-shadow:var(--shadow-lg);width:100%;max-width:400px;overflow:hidden}.login-header{background:var(--sidebar-bg);padding:32px 32px 24px;text-align:center}.login-header h1{font-size:28px;font-weight:700;color:#fff;letter-spacing:-.5px}.login-header p{color:var(--text-muted);font-size:13px;margin-top:4px}.login-form{padding:32px}.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px;gap:16px}.page-header h2{font-size:22px;font-weight:700;color:var(--text-primary);letter-spacing:-.3px}.page-subtitle{font-size:13px;color:var(--text-secondary);margin-top:2px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--bg-white);border:1px solid var(--border-color);border-radius:var(--border-radius);padding:20px;box-shadow:var(--shadow-sm)}.stat-value{font-size:28px;font-weight:700;color:var(--text-primary);line-height:1}.stat-label{font-size:12px;color:var(--text-secondary);margin-top:6px;text-transform:uppercase;letter-spacing:.5px}.stat-open{border-left:3px solid var(--color-warning)}.stat-resolved{border-left:3px solid var(--color-success)}.stat-critical{border-left:3px solid var(--color-danger)}.stat-tat{border-left:3px solid var(--color-info)}.card{background:var(--bg-white);border:1px solid var(--border-color);border-radius:var(--border-radius);box-shadow:var(--shadow-sm);overflow:hidden}.card-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color)}.card-header h3{font-size:15px;font-weight:600}.card-body{padding:20px}.dashboard-grid{display:grid;grid-template-columns:1fr 2fr;gap:20px}.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.card-full-width{grid-column:1 / -1}.quick-links{display:flex;flex-direction:column;gap:4px}.quick-link{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:6px;color:var(--text-primary);font-size:13px;transition:background .15s;text-decoration:none}.quick-link:hover{background:var(--bg-hover);text-decoration:none}.ql-icon{font-size:18px;width:24px;text-align:center}.table-container{overflow-x:auto;border:1px solid var(--border-color);border-radius:var(--border-radius);background:var(--bg-white)}.table{width:100%;border-collapse:collapse;font-size:13px}.table thead{background:#f8fafc}.table th{text-align:left;padding:10px 14px;font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);border-bottom:1px solid var(--border-color);white-space:nowrap}.table td{padding:10px 14px;border-bottom:1px solid var(--border-color);vertical-align:middle}.table tbody tr:last-child td{border-bottom:none}.table tbody tr:hover{background:var(--bg-hover)}.table-compact th,.table-compact td{padding:8px 10px}.clickable-row{cursor:pointer}.row-inactive{opacity:.6}.ticket-number{font-family:var(--font-mono);font-size:12px;font-weight:600;color:var(--color-primary);white-space:nowrap}.ticket-number-lg{font-family:var(--font-mono);font-size:14px;color:var(--color-primary);margin-right:8px}.ticket-title{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.date-cell{white-space:nowrap;font-size:12px;color:var(--text-secondary)}.user-name-cell{display:flex;align-items:center;gap:8px}.user-avatar-sm{width:26px;height:26px;border-radius:50%;background:var(--color-primary-light);color:var(--color-primary);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:11px;flex-shrink:0}.tenant-name-cell{display:flex;align-items:center;gap:8px}.color-dot{width:12px;height:12px;border-radius:50%;flex-shrink:0;border:1px solid rgba(0,0,0,.1)}.action-cell{display:flex;gap:6px;flex-wrap:nowrap}.badge{display:inline-flex;align-items:center;padding:3px 8px;border-radius:4px;font-size:11px;font-weight:600;text-transform:capitalize;white-space:nowrap}.badge-sm{padding:2px 6px;font-size:10px}.badge-status-open{background:#dbeafe;color:#1e40af}.badge-status-assigned{background:#e0e7ff;color:#3730a3}.badge-status-acknowledged,.badge-status-in_progress{background:#fef3c7;color:#92400e}.badge-status-resolved{background:#dcfce7;color:#166534}.badge-status-closed{background:#f1f5f9;color:#475569}.badge-status-reopened{background:#fee2e2;color:#991b1b}.badge-status-escalated{background:#fecdd3;color:#9f1239}.badge-priority-low{background:#f0fdf4;color:#166534}.badge-priority-medium{background:#fef3c7;color:#92400e}.badge-priority-high{background:#ffedd5;color:#9a3412}.badge-priority-critical{background:#fee2e2;color:#991b1b}.badge-role-admin{background:#ede9fe;color:#5b21b6}.badge-role-superadmin{background:#fce7f3;color:#9d174d}.badge-role-mst{background:#cffafe;color:#155e75}.badge-role-front_office{background:#dbeafe;color:#1e40af}.badge-role-housekeeping{background:#dcfce7;color:#166534}.badge-role-banquet{background:#fef3c7;color:#92400e}.badge-role-f_and_b{background:#ffedd5;color:#9a3412}.badge-active{background:var(--color-success-light);color:var(--color-success)}.badge-inactive{background:#f1f5f9;color:#64748b}.badge-trial{background:#dbeafe;color:#1e40af}.badge-suspended{background:#fef3c7;color:#92400e}.badge-area{background:#f1f5f9;color:#475569}.filters-bar{display:flex;gap:16px;margin-bottom:16px;flex-wrap:wrap}.filter-group{display:flex;flex-direction:column;gap:4px}.filter-group label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary)}.filter-group select{padding:7px 10px;border:1px solid var(--border-color);border-radius:var(--border-radius-sm);font-size:13px;background:var(--bg-white);color:var(--text-primary);min-width:150px}.pagination{display:flex;align-items:center;justify-content:center;gap:12px;margin-top:16px;padding:12px 0}.page-info{font-size:13px;color:var(--text-secondary)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 16px;border:1px solid var(--border-color);border-radius:6px;font-size:13px;font-weight:500;cursor:pointer;background:var(--bg-white);color:var(--text-primary);transition:all .15s;text-decoration:none;white-space:nowrap}.btn:hover{background:var(--bg-hover);text-decoration:none}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-sm{padding:5px 10px;font-size:12px}.btn-primary{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.btn-primary:hover{background:var(--color-primary-hover)}.btn-success{background:var(--color-success);border-color:var(--color-success);color:#fff}.btn-success:hover{background:#15803d}.btn-warning{background:var(--color-warning);border-color:var(--color-warning);color:#fff}.btn-warning:hover{background:#d97706}.btn-danger-outline{border-color:var(--color-danger);color:var(--color-danger);background:transparent}.btn-danger-outline:hover{background:var(--color-danger-light)}.btn-success-outline{border-color:var(--color-success);color:var(--color-success);background:transparent}.btn-success-outline:hover{background:var(--color-success-light)}.btn-block{width:100%}.btn-close{background:none;border:none;font-size:22px;cursor:pointer;color:var(--text-secondary);padding:0;line-height:1}.btn-close:hover{color:var(--text-primary)}.action-buttons{display:flex;gap:8px}.form-group{margin-bottom:16px;flex:1}.form-group label{display:block;font-size:13px;font-weight:600;color:var(--text-primary);margin-bottom:5px}.form-group input,.form-group select,.form-group textarea{width:100%;padding:8px 12px;border:1px solid var(--border-color);border-radius:6px;font-size:13px;font-family:var(--font-sans);color:var(--text-primary);background:var(--bg-white);transition:border-color .15s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px #2563eb1a}.form-group textarea{resize:vertical}.form-row{display:flex;gap:16px}.color-input-wrapper{display:flex;align-items:center;gap:8px}.color-input{width:40px!important;height:36px;padding:2px!important;border:1px solid var(--border-color);border-radius:4px;cursor:pointer}.color-text-input{flex:1}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:200;padding:20px}.modal{background:var(--bg-white);border-radius:12px;box-shadow:var(--shadow-lg);width:100%;max-width:520px;max-height:90vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color)}.modal-header h3{font-size:16px;font-weight:600}.modal-body{padding:20px}.modal-footer{display:flex;justify-content:flex-end;gap:8px;padding:16px 20px;border-top:1px solid var(--border-color)}.alert{padding:10px 14px;border-radius:6px;font-size:13px;margin-bottom:16px}.alert-error{background:var(--color-danger-light);color:var(--color-danger);border:1px solid #fecaca}.loading{display:flex;align-items:center;justify-content:center;padding:60px 20px;color:var(--text-secondary);font-size:14px}.empty-state{text-align:center;padding:60px 20px;color:var(--text-secondary);font-size:14px}.empty-state-sm{text-align:center;padding:24px 12px;color:var(--text-muted);font-size:13px}.error-state{text-align:center;padding:60px 20px;color:var(--color-danger)}.error-state p{margin-bottom:12px}.link{color:var(--color-primary);font-weight:500}.text-danger{color:var(--color-danger);font-weight:600}.ticket-detail-grid{display:flex;flex-direction:column;gap:20px}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:16px}.detail-item{display:flex;flex-direction:column;gap:4px}.detail-label{font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);font-weight:600}.detail-description{border-top:1px solid var(--border-color);padding-top:16px}.detail-description h4{font-size:13px;font-weight:600;color:var(--text-secondary);margin-bottom:6px}.detail-description p{font-size:14px;line-height:1.6;white-space:pre-wrap}.attachments-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:12px}.attachment-item{text-align:center}.attachment-thumb{width:100%;height:100px;object-fit:cover;border-radius:6px;border:1px solid var(--border-color)}.attachment-file{display:flex;flex-direction:column;align-items:center;padding:16px 8px;border:1px solid var(--border-color);border-radius:6px;background:var(--bg-hover);color:var(--text-primary);text-decoration:none}.attachment-file:hover{border-color:var(--color-primary);text-decoration:none}.file-icon{font-size:28px;margin-bottom:4px}.file-name{font-size:11px;word-break:break-all}.attachment-meta{font-size:11px;color:var(--text-muted);margin-top:4px}.comment-form{display:flex;gap:8px;margin-bottom:16px;align-items:flex-end}.comment-form textarea{flex:1;padding:8px 12px;border:1px solid var(--border-color);border-radius:6px;font-size:13px;font-family:var(--font-sans);resize:vertical}.comment-form textarea:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px #2563eb1a}.comments-list{display:flex;flex-direction:column;gap:12px}.comment-item{display:flex;gap:10px}.comment-avatar{width:30px;height:30px;border-radius:50%;background:var(--color-primary-light);color:var(--color-primary);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:12px;flex-shrink:0;margin-top:2px}.comment-content{flex:1;min-width:0}.comment-header{display:flex;align-items:center;gap:6px;margin-bottom:3px}.comment-author{font-weight:600;font-size:13px}.comment-time{font-size:11px;color:var(--text-muted)}.comment-text{font-size:13px;line-height:1.5;color:var(--text-primary);white-space:pre-wrap}.timeline{position:relative;padding-left:20px}.timeline:before{content:"";position:absolute;left:5px;top:8px;bottom:8px;width:2px;background:var(--border-color)}.timeline-item{position:relative;padding-bottom:16px;padding-left:16px}.timeline-item:last-child{padding-bottom:0}.timeline-dot{position:absolute;left:-16px;top:6px;width:10px;height:10px;border-radius:50%;background:var(--color-primary);border:2px solid var(--bg-white)}.timeline-header{display:flex;align-items:center;gap:6px;margin-bottom:4px}.timeline-arrow{color:var(--text-muted);font-size:12px}.timeline-note{font-size:13px;color:var(--text-primary);margin-bottom:2px}.timeline-meta{font-size:11px;color:var(--text-muted)}.progress-bar-container{display:flex;align-items:center;gap:8px}.progress-bar{height:6px;background:var(--color-success);border-radius:3px;min-width:0;transition:width .3s}.progress-bar-danger{background:var(--color-danger)}.progress-label{font-size:12px;font-weight:600;color:var(--text-secondary);white-space:nowrap}.chart-container{padding:8px 0}.chart-legend{display:flex;gap:16px;margin-top:12px;justify-content:center}.legend-item{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--text-secondary)}.legend-dot{width:10px;height:10px;border-radius:2px;flex-shrink:0}code{font-family:var(--font-mono);font-size:12px;padding:2px 6px;background:#f1f5f9;border-radius:3px;color:var(--text-primary)}.kanban-page,.kanban-page .content-wrapper{max-width:none}.kanban-filter-bar{display:flex;gap:16px;margin-bottom:20px;flex-wrap:wrap;align-items:flex-end}.kanban-board{display:flex;gap:12px;overflow-x:auto;padding-bottom:16px;min-height:500px}.kanban-column{flex:1;min-width:240px;max-width:300px;background:#f1f5f9;border-radius:10px;display:flex;flex-direction:column;transition:background .15s,box-shadow .15s}.kanban-column-dragover{background:#e0e7ff;box-shadow:inset 0 0 0 2px var(--color-primary)}.kanban-column-header{display:flex;align-items:center;gap:8px;padding:14px 14px 10px;font-size:13px;font-weight:600;color:var(--text-primary);text-transform:uppercase;letter-spacing:.5px}.kanban-column-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}.kanban-column-title{flex:1}.kanban-column-count{background:var(--bg-white);color:var(--text-secondary);font-size:11px;font-weight:700;padding:2px 8px;border-radius:10px;min-width:22px;text-align:center}.kanban-column-body{flex:1;padding:0 8px 8px;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.kanban-card{background:var(--bg-white);border:1px solid var(--border-color);border-radius:8px;padding:12px;cursor:grab;transition:box-shadow .15s,border-color .15s,opacity .15s;-webkit-user-select:none;user-select:none}.kanban-card:hover{box-shadow:var(--shadow-md);border-color:#cbd5e1}.kanban-card:active{cursor:grabbing}.kanban-card-dragging{opacity:.4}.kanban-card-sla-breached{border-left:3px solid var(--color-danger)}.kanban-card-sla-warning{border-left:3px solid var(--color-warning)}.kanban-card-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.kanban-card-number{font-family:var(--font-mono);font-size:11px;font-weight:600;color:var(--color-primary)}.kanban-card-priority{font-size:10px;font-weight:700;padding:2px 6px;border-radius:4px;text-transform:uppercase;letter-spacing:.3px}.kanban-card-title{font-size:13px;font-weight:500;color:var(--text-primary);line-height:1.4;margin-bottom:8px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.kanban-card-meta{display:flex;gap:6px;margin-bottom:8px;flex-wrap:wrap}.kanban-card-category{font-size:11px;color:var(--text-secondary);background:#f1f5f9;padding:2px 6px;border-radius:3px}.kanban-card-footer{display:flex;align-items:center;justify-content:space-between;padding-top:8px;border-top:1px solid var(--border-color)}.kanban-card-assignee{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-secondary)}.kanban-card-avatar{width:20px;height:20px;border-radius:50%;background:var(--color-primary-light);color:var(--color-primary);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:10px;flex-shrink:0}.kanban-card-unassigned{color:var(--text-muted);font-style:italic}.kanban-card-time{font-size:11px;color:var(--text-muted);font-family:var(--font-mono)}.kanban-empty{text-align:center;padding:24px 8px;color:var(--text-muted);font-size:12px}.kanban-swimlanes{display:flex;flex-direction:column;gap:24px}.kanban-swimlane{border:1px solid var(--border-color);border-radius:var(--border-radius);overflow:hidden}.swimlane-header{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;background:var(--bg-white);border-bottom:1px solid var(--border-color)}.swimlane-label{font-size:14px;font-weight:600;color:var(--text-primary)}.swimlane-count{font-size:12px;color:var(--text-secondary)}.kanban-swimlane .kanban-board{padding:12px;min-height:200px}.kanban-assign-list{display:flex;flex-direction:column;gap:6px;max-height:360px;overflow-y:auto}.kanban-assign-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--border-color);border-radius:8px;background:var(--bg-white);cursor:pointer;transition:background .15s,border-color .15s;text-align:left;width:100%;font-family:var(--font-sans)}.kanban-assign-item:hover:not(:disabled){background:var(--color-primary-light);border-color:var(--color-primary)}.kanban-assign-item:disabled{opacity:.6;cursor:not-allowed}.kanban-assign-info{flex:1;min-width:0}.kanban-assign-name{font-size:13px;font-weight:600;color:var(--text-primary)}.kanban-assign-category{font-size:11px;color:var(--text-secondary);text-transform:capitalize}.kanban-assign-load{font-size:11px;color:var(--text-muted);background:#f1f5f9;padding:3px 8px;border-radius:4px;white-space:nowrap}@media(max-width:1024px){.dashboard-grid,.analytics-grid{grid-template-columns:1fr}}@media(max-width:768px){.sidebar{width:200px}.main-content{margin-left:200px}.content-wrapper{padding:16px}.page-header,.filters-bar{flex-direction:column}.form-row{flex-direction:column;gap:0}.stats-grid{grid-template-columns:repeat(2,1fr)}.detail-grid{grid-template-columns:1fr}}
